Frequently asked questions.
Q. Is it safe to enter my card details when ordering at design-link.co.uk?
A. Yes. When you go click on Google checkout you will be transferred to the Google payment portal which is a secure (padlocked & encrypted) page to enter your card details securely and any sensitive data is encrypted so that nobody can read it - check for the padlock in your browser.
Q. Do you deliver outside mainland UK?
A. Yes, we deliver worldwide.
Q. How much do you charge for delivery?
A. Delivery is FREE.
Q. I have ordered more than one item, when should I expect to receive them?
A. All of your items will be dispatched in one package. In the unlikely event that one or more items are out of stock, then we may part despatch your order. Any back ordered items will follow as soon as possible.
Q. I want to place an order for a gift. Will the value of the goods appear on the packing slip?
A. No.
Q. Do you offer a gift wrapping service?
A. Yes, if you require your items to be gift wrapped just click on the gift wrap option on the shopping basket page. If you want a gift message to appear on the packing slip please leave your message in the "Additional Info" box on the checkout page.
Q. Can I get an invoice for my order?
A. Yes, if you require an invoice from Design-Link in addition to the invoice issued by your card provider please email invoice@design-link.co.uk providing your order number and the address to which you want the invoice sending.
Q. How do I cancel my order?
A. Email
sales@design-link.co.uk immediately. We will endeavour to stop the dispatch of your purchases but if they have already left our warehouse you will have to follow the return of goods procedure specified below (Q14).
Q. What if I’m not in when you deliver?
A. Our carrier (usually Royal Mail) will leave a card to let you know they called. Contact them to re-arrange delivery, or collect from the sorting office.
Q. When will you dispatch my item?
A. Orders are usually dispatched within 48 hours Monday - Friday. For urgent orders Royal Mail Next Working Day Delivery Option is available (select on Checkout). Orders are not dispatched on Saturday, Sunday, Bank and Public Holidays. Personalised items are made to order and may take up to 10 days to be made and dispatched.
Q. Why haven't I received an order confirmation email from you?
A. We always confirm orders & send dispatch information via email so it may be that the address you provided is incorrect. Alternatively it may be that your ISP or e-mail program may be blocking e-mails from us. Check your bulk or spam folder to see if our email has ended up there. Consult your e-mail program's help pages to find out how to change or remove the settings that filter or block e-mails.
Q. I still haven’t received my order despite receiving a dispatch email.
Q. When will my item arrive?
A. We generally use Royal Mail and your item should be with you or your recipient within 2 - 3 working days (UK) or 6 to 15 days for worldwide customers. Please note that Designlink is not responsible for delivery times. We aim to dispatch orders as quickly as possible, usually within 24 hours of receiving payment, but once orders have left us they are processed by Royal Mail. Delivery times may vary particularly during peak periods.
Q. How do I return an order?
A. We offer a full 14 day money back guarantee. If you are unhappy with your purchase for any reason you may return it to us within 14 days of receipt for a refund of the price paid for the item. Before returning any item, please contact Design-Link using the website or email
sales@design-link.co.uk for a returns tracking number. Please check the goods on delivery. If goods are delivered damaged or faulty you must inform us within 7 days of delivery and return the goods within 14 days of delivery. If you don't inform us within 7 days we shall have no liability for goods said to be damaged on delivery. This does not affect your statutory rights. In the unlikely event that we send out an item that is faulty, we will replace it or give you a refund, whichever is preferred. We will also reimburse the cost of the return postage. Under our 14 day money back guarantee, if for any reason you are not entirely happy with your purchase, we will give a full refund provided that goods are returned to us in the condition sent, by Royal Mail Recorded delivery, within 14 days of you having received them. Please be advised that we cannot refund or exchange items that have been personalised or customised unless the item is faulty.
Q. The item has arrived broken - what can I do?
A. We take care to ensure all items are well packaged, however the occasional breakage might happen. We will replace it or refund at your request. Please let us know as soon as possible via email. We will then ask you to return the item & we will reimburse the cost of the return postage.
Q. How is it possible that prices are so low for such high quality?
A. We manufacture all of our cufflinks which enables us to keep a tight control over quality, subsequently we are not subject to supplier delays and can manufacture as needed without having to carry huge stocks of finished cufflinks. We also only sell on the web and do not have the overheads associated with keeping and maintaining a shop.
Q. What are my rights when shopping online?
A. Your usual consumer rights apply online. You are covered by The Distance Selling Regulations which allows you the right to a refund within seven working days of the delivery (we allow fourteen days). Please note this does not apply to personalised items. There is no refund on items that have been made to customer's specification unless they are faulty.